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Personal rights

Are you the subject of a fraud report? Or have you submitted a fraud report to Fraud Help Desk*? If so, please be aware that you have various rights under the current privacy legislation.**

The right to know which data have been collected
You have the right to know whether your data has been stored in the Fraud Help Desk system. If so, you have the right to demand the following information:

  • Exactly which data has been collected and stored
  • The reason why your data is kept
  • Whether your data has been shared, and if so, with whom
  • How long the data will be stored

Information about stored personal data is provided by email. This is standard procedure. If you request information about your personal data from Fraud Help Desk, a reasonable administrative fee may be charged.

Corrections or additional data
If you find that Fraud Help Desk has stored inaccurate or incomplete data concerning you, then you have the right to have this information rectified or completed.

The right to erasure
If you find the storage of your data by Fraud Help Desk unacceptable, you may lodge an objection. You can also revoke the consent you have granted for processing your data. This is known as the right to forget. Fraud Help Desk will erase your data in the following cases:

  • If the storage of the data is no longer necessary.
  • If you withdraw your consent to data processing.
  • If you object to the processing of your data. Please use the objection procedure for this.
  • If the data was processed unlawfully, for example because there was no clear purpose for processing them.
  • If the legal retention period has expired.

Fraud Help Desk may publish your data or share information about you with other organisations. If, for example, you file a report with us, you will automatically give permission for this. Of course, you may withdraw your consent at a later stage and put in a request to delete your personal data. Fraud Help Desk will then inform the third parties about your request and ask them to remove your personal data from their systems.

Personal data may also be shared in cases where Fraud Help Desk receives a request or an order from a Dutch or foreign regulator, government agency or any authority tasked with criminal investigation, criminal security or national security.

Fraud Help Desk is not obliged to comply with data deletion requests under all circumstances.

Restriction of processing
Any individual whose details have been collected by Fraud Help Desk has the right to restrict the use of these data. This is known as the right to restriction of processing. It applies to cases in which the data subject opposes the erasure of the personal data, because he or she wishes to be able to retrieve the data at a later stage, for example. In the meantime, however, Fraud Help Desk may not use the data. You may invoke this right if one of the following criteria applies:

  • The personal data are inaccurate. Fraud Help Desk may not use these data for a period enabling the controller to verify their accuracy.
  • The processing is unlawful, but you oppose the erasure of the personal data and requests the restriction of their use instead.
  • Fraud Help Desk no longer needs the personal data for the purposes of the processing, but the data are required by you for the exercise or defence of legal claims, for example.
  • You object to the processing of your data pending the objection procedure.

Fraud Help Desk will inform the data subject concerned if and when a restriction on the processing is lifted. Notification about data changes, deletion or restriction of data useThird parties may receive personal information concerning data subjects from Fraud Help Desk. These parties will be informed by Fraud Help Desk about any changes to these data, their erasure or restrictions of use. Data portabilityYou have the right to request personal data collected by Fraud Help Desk. You will receive these data from Fraud Help Desk in a format that is usable for you or any third party. This is known as the right to data portability. You also have the right to transmit the personal data known to Fraud Help Desk to another controller. The precondition is that this is technically feasible. ObjectionsYou have the right to object to the processing of your personal data by Fraud Help Desk at any time. If you do, Fraud Help Desk will accept your request and stop processing your information, unless there are compelling interests against doing so. Contact detailsIf your personal details are known to Fraud Help Desk, you may use one of the rights mentioned above. You may contact Fraud Help Desk by sending a letter or email stating “request protocol” to:

Fraud Help Desk
Attn: Management
P.O. Box 963
7301 BE Apeldoorn
The Netherlands

Please note: These contact data are not intended for reports.

*) Fraud Help Desk is known as Fraudhelpdesk in Dutch
**) The rights of data subjects are also set out in our protocol. The text in this protocol is leading.